The Lead Service Advisor is a leadership role within the service organization.  This position is in charge of scheduling and assigning service work to the technicians, interacting with customers to address repair needs, and billing customers for services performed.  

Key Duties:

Insure customer satisfaction by explaining repairs needed, diagnostic findings, and repairs performed

Manage service schedule for efficient operations

Manage schedule for recon department

Achieve monthly sales goals, per RO margin goals, and technician productivity goals

·         Insure payment (cash, warranty, service contract) for all completed RO's

·         Inventory management

·       

·         Schedule and work with cusotmers for both the Auto & Rec service departments

KEY PERFORMANCE INDICATORS

·         Attendance-being on time & not missing work days

·         Profitability of Service Department-as measured by various metrics including monthly income statement

·         Efficiency of Technician Staff-as measured by hours billed out vs. hours worked

·         Minimization of Lost Income-collecting full payment for time worked, avoiding downtime of service staff through effective scheduling, billing out reconditioning jobs properly, processing warranty claims properly, etc.

 

Work Schedule:

Monday-Friday 7:30 to 5:00 (additional hours as needed)